The Influence of Technology Mastery on Customer Service Officer (CSO) Performance with Job Satisfaction as an Intervening Variable
Land Ownership Dimensions and Agricultural Commercialization among Farming Households in Nigeria
June 5, 2025Effect of Corporate Environmental Performance and Community Engagement on The Financial Performance of Listed Extractive Industries Firms and Downstream Oil and Gas Firms in Nigeria
June 10, 2025The Influence of Technology Mastery on Customer Service Officer (CSO) Performance with Job Satisfaction as an Intervening Variable
ABSTRACT:- This study aims to examine the effect of technology mastery both directly on employee performance and through job satisfaction on BCA Palembang customer service officers (CSOs). The population in this study were all BCA customer service officers (SCOs) in Palembang City, totaling 76 people, all of whom were taken as samples using saturated sampling. The analysis method used in this study is Structural Equation Modeling Partial Least Squares (SEM PLS). The results of the study indicate that technology mastery has a positive and significant effect on the performance and job satisfaction of BCA Palembang customer service officers (CSOs). Job satisfaction has a positive and significant effect on performance. Technology mastery has a positive and significant effect on employee performance through job satisfaction on BCA Palembang customer service officers (CSOs).
KEYWORDS:– Technology Mastery, Performance, Job Satisfaction