ABSTRACT:- Companies need human resources that have the knowledge, skills, and competencies in their fields. Human resources in the organization are commonly called employees, the goal in this research is to measure the performance of employees at PLN KITSBU with the Human Resources Scorecard (HRSC) method. HRSC shows employee performance conditions since in the end this research provide suggestions on improvement measures and improve employee performance in the following year. The type of research is qualitative. Method of sampling research was using non-probability sampling with the number of respondents was 12 individuals. The results of the study show that PLN KITSBU, Key Performance Indicator (KPI) value has been achieved according to company targets with 95% value, for 10% financial perspective, customer perspective weighted 30%, for 25% internal business process perspective, learning and growth perspective weighted 30%. The speed of the SPPD process of the employee and the expenditure process of the cost of replacement of employee health becomes an indicator that is still lacking or not achievable in this study.
Keywords: Key Performance Indicator, Human Resources Scorecard