ABSTRACT:– Currently, Bhayangkara Hospital in Tebing Tinggi has yet to have a standardized and comprehensive (human resource) performance assessment. For employees with civil service status of performance assessments using employee work targets, while employees with non-civil servant status do not yet have objective performance assessment standards. Based on these conditions, this study was conducted with the aim of measuring HR performance with the Human Resources Scorecard (HRSC) approach. HRSC is a Balanced Scorecard with Human Resource (HR) approach where Key Performance Indicator (KPI) will be prepared based on 4 (four) perspectives, namely: Financial Perspective, Customer Perspective, Internal Business Process Perspective, and Learning and Growth Perspective. Methods of data collection with observation, interviews, questionnaires, document review, and Consensus Decision Making Group (CDMG). The population in this study is the total of human resources in Bhayangkara Tebing Tinggi Hospital as much as 362 people. Based on the results of the research, performance assessment that did not reach the target was the increase of training costs over the last 3 years by 10%, the balance between the number of human resources and patient growth, the addition of human resources to meet the increasing class of hospitals into type B, the number of employees receiving 20 hours training / person / year at least 60%, and integrated human resources data as a whole.
Keywords:- Human Resources Scorecard, Key Performance Indicator, PerspektifFinancial, Perspektif Customers, Perspektif Internal business process, Perspektif learning and growth