ABSTRACT : The research conducted aims to determine how Job Satisfaction and Work-Life Balance affect
Organizational Citizenship Behavior (OCB) through Organizational Commitment in PT FLTU Employees. The
object of this research is all permanent employees who work at PT FLTU with a sample size of 81 employees.
The data analysis method used for this research is the Structural Equation Model Partial Least Square (SEMPLS)
with the help of the SmartPLS 4.0 application. The results of the study indicate that directly Job
Satisfaction and Work-Life Balance have a positive effect on Organizational Citizenship Behavior (OCB).
Indirectly Job Satisfaction and Work-Life Balance have a positive effect on Organizational Citizenship Behavior
(OCB) through Organizational Commitment. To increase employee Organizational Citizenship Behavior
(OCB), PT FLTU can optimize job satisfaction by paying attention to fair and merit-based promotions and
improve Work-Life Balance by paying attention to involvement balance in the form of psychological
involvement and commitment so that employees feel that the problems owned by the company are their problems
as well as to increase employee OCB.

KEYWORDS – Job Satisfaction, Work-Life Balance, Organizational Commitment, and Work-Life Balance.