ABSTRACT:- Different interpretations of the word “leadership” might produce different connotations. Leaders are people who have the power to influence the actions and attitudes of others. This shows that good team development and teamwork are linked to leadership practice.

Since municipalities’ poor, insufficient, or inadequate service delivery is a severe problem, municipal organizations have experienced several issues with service delivery. Strong leadership is therefore needed to take on responsibility for providing services in line with the city municipality to resolve the abovementioned problem. The purpose of the research project was to assess how leadership affected the satisfaction of municipal employees.

Five municipalities provided the information: Zarqa, Birayn, Hashimiya, Al Russifah, and Al Khalidiya. There were 126 women and 124 men among the 250 employees, department heads, and managers from these municipalities, and their ages ranged from 29 to 60.

The results revealed that department managers and staff exhibited transformational leadership behaviors as opposed to transactional ones; however, there were significant differences in gender, job experience, and tenure. Regarding the nature of the work and relationships with coworkers, the two most important factors, employees expressed modest job satisfaction. It has been discovered that gender, age, educational level, marital status, and tenure affect job satisfaction. Results also indicated a significant relationship between transactional and transformational leadership practices and work satisfaction.

The study offers novel knowledge that can be used to improve organizational practices for the municipal services sector’s objective of keeping highly committed and satisfied personnel.