The Perception of Trustworthiness that Influence Customer’s Intention to Use

Determinants of Mobile Banking Adoption Behavior in Sub-Urban Areas
October 17, 2020
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October 21, 2020

The Perception of Trustworthiness that Influence Customer’s Intention to Use

ABSTRACT: Information technology in Indonesia has been bringing into significant changes to the society of Indonesia. Digital Technology has also brought into the ease of use, efficient and benefit to almost all activities. Financial Technology System is one of which have changed the financial payment system services provided to the customers. The collected data is done by using questionnaire, the population is the research is the customer who used mobile banking system in Jakarta, Indonesia. This is a quantitative research and the sample determination is using Purposive Sampling and the analysis method is using Partial Least Square (PLS). The results of this research indicate that perceived usefulness and perceived value have positive and significant effect towards the intention to use mobile banking system, the variable of perceived usefulness has the most significant influence towards the intervening variable of trust compare to the variable of perceived value of the mobile banking system. The indication that eventhough mobile banking system has offered benefits to the banking customer, but the research indicate that the mobile banking system were not properly used by the customer.

KEYWORDS: Perceived usefulness, Perceived value, Trust, Intention to Use

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